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Adding Favorite Contacts on iOS

To add a favorite contact:
  1. Tap Favorites
  2. Tap Contacts
  3. Tap Add Favorite Contact to display your phone’s contact list
  4. Search for the desired contact from the list
  5. Tap their name to add them as a favorite contact

Tip: If a contact is greyed out there isn't a phone number within their contact information. When syncing across different services, sometimes email address are only transferred over with the name, not a phone number.

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